{"id":51867,"date":"2020-09-21T14:23:50","date_gmt":"2020-09-21T12:23:50","guid":{"rendered":"https:\/\/www.ecrivus-multimedia.nl\/frequently-asked-questions\/"},"modified":"2021-11-25T11:57:52","modified_gmt":"2021-11-25T10:57:52","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.ecrivus-multimedia.nl\/en\/frequently-asked-questions-2\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"<div class=\"banner has-hover\" id=\"banner-33301390\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n                                    <div class=\"overlay\"><\/div>            \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n   <div id=\"text-box-609360542\" class=\"text-box banner-layer x95 md-x95 lg-x95 y50 md-y50 lg-y50 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-right\">\n                  \n<h2 class=\"uppercase\">clear answers<\/h2>\n<h3>to the most frequently asked questions.<\/h3>\n<p><span class=\"tlid-translation translation\" lang=\"en\"><span class=\"\" title=\"\">Other question?<\/span> <span class=\"\" title=\"\">Call +31(0)43-365-5801 or email info@ecrivus-multimedia.nl &#8211; we are happy to help you!<\/span><\/span><\/p>\n<a data-animate=\"fadeInRight\" href=\"https:\/\/www.ecrivus-multimedia.nl\/en\/product-category\/certified-translations\/\" class=\"button primary\" >\n\t\t<span>Order Certified (Sworn) Translation<\/span>\n\t<i class=\"icon-angle-right\" aria-hidden=\"true\"><\/i><\/a>\n\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-609360542 {\n  width: 60%;\n}\n#text-box-609360542 .text-box-content {\n  font-size: 100%;\n}\n@media (min-width:550px) {\n  #text-box-609360542 {\n    width: 40%;\n  }\n}\n<\/style>\n    <\/div>\n \n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-33301390 {\n  padding-top: 500px;\n}\n#banner-33301390 .overlay {\n  background-color: rgba(0, 0, 0, 0.2);\n}\n<\/style>\n  <\/div>\n\n\n\t<div id=\"gap-1717854293\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1717854293 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row\"  id=\"row-759565048\">\n\n\t<div id=\"col-630467411\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"tabbed-content\">\n\t\t\t\n\t\t\t<ul class=\"nav nav-line nav-vertical nav-uppercase nav-size-normal nav-left\" role=\"tablist\"><li id=\"tab-is-the-order-delayed-due-to-covid-19?\" class=\"tab active has-icon\" role=\"presentation\"><a href=\"#tab_is-the-order-delayed-due-to-covid-19?\" role=\"tab\" aria-selected=\"true\" aria-controls=\"tab_is-the-order-delayed-due-to-covid-19?\"><span>Is the order delayed due to covid-19?<\/span><\/a><\/li>\n<li id=\"tab-what-is-the-delivery-time?\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_what-is-the-delivery-time?\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_what-is-the-delivery-time?\"><span>What is the delivery time?<\/span><\/a><\/li>\n<li id=\"tab-should-i-send-the-original?\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_should-i-send-the-original?\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_should-i-send-the-original?\"><span>Should I send the original?<\/span><\/a><\/li>\n<li id=\"tab-which-languages-do-you-translate-into?\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_which-languages-do-you-translate-into?\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_which-languages-do-you-translate-into?\"><span>Which languages do you translate into?<\/span><\/a><\/li>\n<li id=\"tab-can-i-track-the-shipment?\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_can-i-track-the-shipment?\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_can-i-track-the-shipment?\"><span>Can I track the shipment?<\/span><\/a><\/li>\n<li id=\"tab-what-does-a-certified-(sworn)-translation-cost?\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_what-does-a-certified-(sworn)-translation-cost?\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_what-does-a-certified-(sworn)-translation-cost?\"><span>What does a certified (sworn) translation cost?<\/span><\/a><\/li>\n<li id=\"tab-do-you-also-offer-(the-hague)-apostilles-from-the-court-and-legalizations?\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_do-you-also-offer-(the-hague)-apostilles-from-the-court-and-legalizations?\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_do-you-also-offer-(the-hague)-apostilles-from-the-court-and-legalizations?\"><span>Do you also offer (The Hague) apostilles from the court and legalizations?<\/span><\/a><\/li>\n<li id=\"tab-i-don't-have-a-scanner.-how-can-i-deliver-documents-digitally?\" class=\"tab has-icon\" role=\"presentation\"><a href=\"#tab_i-don't-have-a-scanner.-how-can-i-deliver-documents-digitally?\" tabindex=\"-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"tab_i-don't-have-a-scanner.-how-can-i-deliver-documents-digitally?\"><span>I don&#039;t have a scanner. How can I deliver documents digitally?<\/span><\/a><\/li><\/ul><div class=\"tab-panels\"><div id=\"tab_is-the-order-delayed-due-to-covid-19?\" class=\"panel active entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-is-the-order-delayed-due-to-covid-19?\">\n<p>No, your order is not delayed with us. Orders are processed and processed immediately. Since we provide tailor-made services, we do not depend on products that are not in stock, for example. The only party on which we depend for the delivery of your order is PostNL. At PostNL, delay in delivery may occur during the corona crisis. For current information about the delivery of PostNL, please visit <a href=\"https:\/\/www.postnl.nl\/klantenservice\/coronavirus\/informatie\" target=\"_blank\" rel=\"noopener noreferrer\"> thislink <\/a>. Information about our delivery times and shipping can be found on <a href=\"https:\/\/www.ecrivus-multimedia.nl\/en\/delivery-times-and-shipping\/\">this page<\/a>.<\/p>\n<\/div>\n<div id=\"tab_what-is-the-delivery-time?\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-what-is-the-delivery-time?\">\n<p>Information about our delivery times and shipping can be found on <a href=\"https:\/\/www.ecrivus-multimedia.nl\/en\/delivery-times-and-shipping\/\">this page<\/a>.<\/p>\n<\/div>\n<div id=\"tab_should-i-send-the-original?\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-should-i-send-the-original?\">\n<p>No, that&#039;s not necessary. We prefer to work with digital copies (scans). During your order via our webshop, you can upload the files you want to have translated. Do you have a <a href=\"https:\/\/www.ecrivus-multimedia.nl\/go\/scanner-alternatief-camscanner-beedigde-vertalingen\/\" title=\"No scanner? Scan your documents with your smartphone\/tablet\" class=\"pretty-link-keyword\"rel=\"\">scanner<\/a>? Then please make a scan of the documents and upload the.jpg or .pdf documents. You don&#039;t have a <a href=\"https:\/\/www.ecrivus-multimedia.nl\/go\/scanner-alternatief-camscanner-beedigde-vertalingen\/\" title=\"No scanner? Scan your documents with your smartphone\/tablet\" class=\"pretty-link-keyword\"rel=\"\">scanner<\/a>, but you do have a smartphone\/tablet? Then please take good pictures of the documents you want to translate. Tip: pay attention to good lighting, that all text is legible and crop the image so that only the document is in view.<\/p>\n<\/div>\n<div id=\"tab_which-languages-do-you-translate-into?\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-which-languages-do-you-translate-into?\">\n<p>We translate into more than <a href=\"https:\/\/www.ecrivus.com\/languages\/\" target=\"_blank\" rel=\"noopener noreferrer\"> 225 languages <\/a>. We deliver certified translations in approximately 100 language combinations. These languages can be found in a list on the product page (drop-down menu). Is the language combination you need not listed? Then chances are that we can help you with the sworn translation anyway. Send an e-mail to info@ecrivus-multimedia.nl and we will be happy to help you.<\/p>\n<\/div>\n<div id=\"tab_can-i-track-the-shipment?\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-can-i-track-the-shipment?\">\n<p>Yes, on the day of shipping we will send you an e-mail with the track and trace link. We send all certified (sworn) translations by registered mail via PostNL.<\/p>\n<\/div>\n<div id=\"tab_what-does-a-certified-(sworn)-translation-cost?\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-what-does-a-certified-(sworn)-translation-cost?\">\n<p>The current prices of our (certified) translations are visible on the product pages. Please e-mail your documents and request to info@ecrivus-multimedia.nl. This is free and without obligation.<\/p>\n<\/div>\n<div id=\"tab_do-you-also-offer-(the-hague)-apostilles-from-the-court-and-legalizations?\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-do-you-also-offer-(the-hague)-apostilles-from-the-court-and-legalizations?\">\n<p>Yes! For more information about our legalization and <a href=\"https:\/\/www.ecrivus-multimedia.nl\/go\/apostilles-legalisatie-landenoverzicht\/\" title=\"Apostilles (legalisation) - overview of countries\" class=\"pretty-link-keyword\"rel=\"\">apostille<\/a> service, please visit <a href=\"https:\/\/www.ecrivus-multimedia.nl\/en\/apostilles-legalization-list-of-countries\/\"> this page.<\/a><\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<div id=\"tab_i-don't-have-a-scanner.-how-can-i-deliver-documents-digitally?\" class=\"panel entry-content\" role=\"tabpanel\" aria-labelledby=\"tab-i-don't-have-a-scanner.-how-can-i-deliver-documents-digitally?\">\n<p>That&#039;s no problem at all. You can scan the documents you want translated using an <a href=\"https:\/\/www.ecrivus-multimedia.nl\/go\/app-vertalen\/\" title=\"Translate an app? \u2713 Android\u00ae \u2713 iOs\u00ae \u2713 Web \u2713 Order online now! \u2713 Fixed price\" class=\"pretty-link-keyword\"rel=\"\">app<\/a> on your smartphone or tablet (CamScanner). <a href=\"https:\/\/www.ecrivus-multimedia.nl\/en\/scan-your-documents-with-your-smartphone-tablet\/\">See our article about this for more information <\/a>.<\/p>\n<\/div><\/div><\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"_acf_changed":false,"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"_joinchat":[],"footnotes":""},"class_list":["post-51867","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently asked questions | Certified Translations Ecrivus Multimedia<\/title>\n<meta name=\"description\" content=\"The answers to the most frequently asked questions about our certified translations. 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